More than equipment — a long-term partner
From product customization to after-sales support, RAYLINK provides end-to-end services that help distributors, clinics and veterinary practices import medical equipment with confidence.
What We Offer
Six core services covering the entire lifecycle of your purchase
OEM / ODM Customization
Custom branding, software interface languages, housing design and configuration options. From logo printing to full private-label solutions for CBCT, DR, ultrasound and laboratory analyzers.
- Logo & packaging customization
- Multi-language software UI
- Private-label product lines
- Custom configuration & accessories
Regulatory & Documentation Support
Complete export documentation to help you register and clear products in your market: CE, FDA listing support, free sale certificates, COC/COO and technical files.
- CE / FDA documentation
- Certificate of origin & free sale
- Technical files & manuals
- Distributor registration support
Global Logistics & Packaging
Export-grade wooden case packaging for imaging equipment, DDP/DDU/FOB/CIF flexible terms, and door-to-door delivery by air, sea or express.
- Export wooden case packing
- FOB / CIF / DDP terms
- Air, sea & express shipping
- Door-to-door delivery
Installation & Training
Remote video guidance for standard installation, on-site engineer support for complex imaging systems, and operation/maintenance training for your team.
- Remote video installation
- On-site engineer service
- Online operation training
- Maintenance courses
After-Sales & Warranty
Every machine is 100% tested before shipment. We provide 12–24 months warranty, lifetime technical support and fast spare-parts supply.
- 12–24 months warranty
- Lifetime technical support
- Fast spare parts supply
- Remote software updates
Reagents & Consumables Supply
Long-term stable supply of biochemistry reagents and ostomy care consumables, with consistent quality and competitive prices for recurring orders.
- Biochemistry reagent panels
- Ostomy care consumables
- Cold-chain packaging
- Recurring order programs
How We Work
A clear five-step process from first contact to lifetime support
Inquiry & Consultation
Tell us your market, application and budget. We recommend the right model and configuration.
Quotation & Sample Confirmation
Formal quotation with specs, packing and lead time. Demo videos or live video inspection available.
Production & QC
Production with 100% pre-shipment testing. Photos and test reports shared before packing.
Shipping & Customs
Export packing and full shipping documents. We track the shipment until arrival.
Installation & After-Sales
Remote or on-site installation, training, warranty and lifetime spare parts support.
Need a custom solution for your market?
Tell us your requirements — we usually reply within 12 hours.